Return & Refund Policy
Last updated: October 3, 2026
At Elevorae, we want you to have a positive shopping experience.
This policy explains how returns, replacements, refunds, and cancellations are handled for purchases made through our website.
1. Your Legal Consumer Rights
Nothing in this policy is intended to exclude, restrict, or override any consumer rights or remedies that apply to you under applicable law.
If the laws of your country or jurisdiction provide you with rights that are more favorable than the terms in this policy, those rights will apply.
2. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, materially different from its description, or incorrect, please contact us as soon as reasonably possible.
Please provide:
- Your order number;
- Your name;
- The email address used for the order;
- A description of the problem; and
- Clear photographs of the product and packaging where appropriate.
After reviewing the issue, we may provide an appropriate remedy, which may include a replacement, refund, repair where applicable, or another remedy required by applicable law.
Please do not return a product unless we provide return instructions.
3. Change-of-Mind Returns
Elevorae’s 30-Day Money-Back Guarantee
If you’re not satisfied with your book, email support@elevorae.com within 30 days of delivery with your order number and clear photographs of the book to request a refund.
Photos are required for refund requests under this 30-day money-back guarantee. No physical return is required under this guarantee.
We’ll refund the amount paid for the book to your original payment method within 10 business days of receiving your request. Your payment provider may take additional time to show the refund.
Original delivery charges are not refundable, except where required by law. The complimentary digital journal has no separate charge, and no journal fee will be deducted from your refund.
This guarantee is additional to your statutory consumer rights. Our provisions for damaged, defective, incorrect, or undelivered orders continue to apply.
Where applicable law gives you a statutory right to cancel or return an online purchase because you have changed your mind, Elevorae will honor that right.
United Kingdom
Eligible UK customers generally have the right to cancel an online purchase within 14 days of receiving the goods, without providing a reason, followed by a further 14 days to return the goods.
Where this statutory cancellation right applies, refunds will be processed in accordance with applicable UK law.
Where applicable, the cost of standard delivery will be refunded. Additional costs for a more expensive delivery method may not be refundable.
Other Countries
Return and cancellation rights may differ depending on your country or jurisdiction.
Customers in Australia, New Zealand, Canada, the United States, Singapore, or other jurisdictions may have consumer rights that apply to their purchase.
Nothing in this policy is intended to remove or reduce those rights.
4. Condition of Returned Products
This section applies only where a physical return is required outside our 30-day money-back guarantee. No return or product-condition requirement applies to refunds under that guarantee.
Where a return is permitted by law, please take reasonable care of the product while it is in your possession.
Where permitted by applicable law, you may be responsible for any reduction in value caused by handling the product beyond what is reasonably necessary to inspect its nature, characteristics, and functionality.
This does not affect your statutory rights regarding faulty, defective, or incorrectly supplied products.
5. Return Shipping
No return shipping is required for our 30-day money-back guarantee. The following terms apply only to other cases where a physical return is needed.
Where a return is required because we supplied an incorrect, damaged, defective, or materially misdescribed product, Elevorae will cover reasonable return shipping costs where required by applicable law.
For change-of-mind returns, responsibility for return shipping costs will depend on the applicable law and the circumstances of the return.
6. Refunds
Once a refund is approved, it will generally be issued to the original payment method.
Processing times may vary depending on your bank, card issuer, or payment provider.
Where applicable law requires a particular refund timeframe or requires specific amounts to be refunded, we will comply with those requirements.
7. Order Cancellation Before Shipment
If you wish to cancel an order before it has been processed or shipped, contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests where possible.
However, we cannot guarantee cancellation after an order has entered fulfillment or shipment.
Your statutory cancellation rights remain unaffected.
8. Incorrect Shipping Address
Customers are responsible for providing accurate delivery information.
If you provide an incorrect or incomplete address, contact us immediately.
If the order has already been processed or shipped, we may be unable to change the address.
Where a package is returned due to an incorrect address supplied by the customer, any additional shipping costs associated with reshipment may be the customer's responsibility, to the extent permitted by applicable law.
9. Lost or Undelivered Orders
If your order does not arrive, please contact us.
We will investigate the shipment and work with the applicable carrier where appropriate.
If the shipment is confirmed to be lost, or if applicable consumer law requires a refund, replacement, or other remedy, we will provide the appropriate resolution.
10. How to Request a Return or Refund
Contact us at: support@elevorae.com
Please use the subject line:
Return/Refund Request – [Order Number]
Include:
- Order number;
- Full name;
- Email address;
- Reason for the request; and
- Clear photographs of the book for all requests under the 30-day money-back guarantee; photos or other supporting information where applicable for other requests.
We will review your request and provide the next steps.
11. Contact Us
Elevorae
Elevorae is an online business operated from Singapore.
Email: support@elevorae.com
US correspondence address: Portland OR, 5908 NE 112th Ave 105303761 97250-9606
Website: https://elevorae.com
The US correspondence address is a mailbox and forwarding service for correspondence only. It is not an office, fulfillment location, or product-return address.