Shipping Policy
Last updated: October 3, 2026
At Elevorae, we aim to make your shopping experience simple and transparent. This Shipping Policy explains how orders are processed and delivered when you purchase from our online store.
1. Order Processing
Orders are generally processed within 1–3 business days after your order has been successfully placed.
This processing period is already included in all delivery estimates listed below. It is not an additional waiting period.
Orders are not normally processed, shipped, or delivered on weekends or public holidays.
During periods of high order volume, promotional campaigns, or circumstances outside our reasonable control, processing may take longer than the estimated timeframe.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information where tracking is available.
2. Delivery Times
Estimated delivery times vary depending on your destination and shipping method.
The following are estimated total delivery timeframes from placing your order, including the 1–3 business days of processing:
- United States: 5–14 business days
- United Kingdom: 7–15 business days
- Australia: 7–16 business days
- Canada: 8–14 business days
- New Zealand: 7–15 business days
These are estimates rather than guaranteed delivery dates.
Delivery may take longer due to customs processing, carrier delays, weather, peak periods, incorrect address information, or other circumstances outside our reasonable control.
Where applicable law requires a different delivery timeframe or remedy, your statutory rights will apply.
3. Shipping Costs
Free shipping is available on all orders to destinations we serve. No minimum order value is required for the free shipping option.
Any optional paid delivery services are shown at checkout before you complete your purchase.
Customs duties, taxes, import fees, and other charges imposed by the destination country are separate from shipping charges and may still apply, as explained below.
4. Tracking
Where available, tracking information will be provided by email after your order has shipped.
Tracking information may take some time to become active after the carrier receives the package.
Please note that tracking updates are provided by the applicable shipping carrier and may not update continuously during transit.
5. International Shipping
Elevorae operates from Singapore and ships internationally.
International orders may be subject to customs duties, taxes, import fees, brokerage fees, or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, any such charges imposed by the destination country may be the responsibility of the customer.
Customers are responsible for providing an accurate and complete delivery address.
6. Incorrect or Incomplete Addresses
Please carefully review your shipping address before placing your order.
If you notice an error, contact us as soon as possible at: support@elevorae.com.
We will make reasonable efforts to update your address before the order is processed or shipped. However, we cannot guarantee that an address change will be possible once processing or shipment has begun.
7. Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at support@elevorae.com
We may ask you to provide your order number and other relevant information so that we can investigate the shipment.
If a package is confirmed to be lost, or if applicable consumer law requires a replacement, refund, or other remedy, we will provide an appropriate resolution.
8. Delivered but Not Received
If tracking indicates that your order has been delivered but you cannot locate it, please:
- Check around your delivery location.
- Check with household members or neighbors.
- Check whether the carrier left the package in a safe location.
- Contact the applicable carrier using the tracking information.
- Contact us if the package still cannot be located.
We will make reasonable efforts to assist with the investigation.
9. Delivery Problems
If your order arrives damaged, defective, incorrect, or materially different from the product described on our website, please contact us as soon as reasonably possible.
Please provide photographs of the product and packaging where appropriate.
For information about refunds and replacements, please see our Return & Refund Policy.
10. Consumer Rights
Nothing in this Shipping Policy is intended to exclude, restrict, or override any consumer rights or remedies that cannot legally be excluded under the laws applicable to your purchase.
11. Contact
For shipping questions, please contact:
Elevorae
Email: support@elevorae.com
Website: https://elevorae.com